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Aftersales Management, Part II
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| £1,050 Only available as part of BPG toolkit
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More for the service manager. Workshop loading and control. Setting up a shift system. Workshop quality measurement. Pay plans and bonus schemes. Interpreting the inter-firm comparisons. How to turn your debtors into cash. Controlling unauthorised credit. Controlling warranty costs.
List of Contents:
- Workshop quality measurement
- Inter-departmental relations – helping the sales department keep their promises
- Inter-departmental relations – preparing cars for delivery or sale
- Inter-departmental relations – internal charging
- A pay plan for technicians that might just work
- Incentive schemes for technicians
- Incentive schemes for support staff
- Incentive schemes – parts staff
- Bonus schemes – how to motivate your technicians
- Are you paying your technicians too much overtime?
- Setting up a shift system
- How to get technicians off to a flying start
- Workshop investment – paying for your technicians’ tools
- How to control your warranty costs
- How to convert a consumables expense into a profit
- How to control your sublet costs
- How to control unauthorised credit
- Ways to turn your debtors into cash
- Work-in-progress – Service Public Enemy No 1
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