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Industry Reports
The AM Guide to Running a Profitable Dealership - exclusive £45 discount
DEALERSHIP BEST PRACTICE – THE COMPLETE TOOLKIT
The Future of the Used Car Market in Great Britain 2009 to 2014 - on sale now
Automotive Industry Insight 2009
Franchise Networks 2009 EDITION
Guide to Dealer Groups in Germany 2008
Top 100 European Groups 2008
Guide to Dealer Groups in France 2008
Guide to Automotive France
The Automotive Industry Pay Guide (2007 benchmark)
Motorcycling Report
The UK Servicing & Repair Report
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New Car Sales Health Check
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The Telephone Enquiry
Meeting and Greeting
Qualifying the Prospect
Part Exchange Appraisal
Presenting the Product
Demonstration
Negotiation
Closing the Sale
Finance, Insurance and Accessories
Delivery
Follow Up
Key Controls
Presentation
Marketing
Recruitment
Salaries
Training and Development
Customer Satisfaction
Management
Sales Department Profitability
Action Planning

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