This unique survey examines many aspects of the business relationship that form fleet customers’ satisfaction with their contract hire suppliers – from initial quotation through to aftersales service and vehicle return. It focuses on those key issues that have a direct impact on fleet managers’ decision on which contract hire companies to business with.

What the research provides

Measurement of fleet operators’ satisfaction with fifty critical areas of interface with their contract hire suppliers:

• fleets’ overall experience with their contract hire companies
• vehicle quotation speed, flexibility, PCPs, price competitiveness
• vehicle supply, delivery, handover procedures
• vehicle maintenance, driver support, alternative transport, staff competence, communication vehicle return, fair wear and tear, over/under mileage, change-over process, employee purchase
• staff attitude, statistical analysis, reporting, technology, procedures
• working relationship, communications, frequency of contact
• likelihood of fleets’ repeat business with their contract hire suppliers
• a statistical analysis highlighting those vital aspects of
• the fleet/contract hire relationship that are of greatest
• importance to fleet managers – pin pointing those key
• priorities and preferences that have the most impact on
• fleet managers’ satisfaction ratings
• type of business fleet owners are engaged in
• methods of vehicle purchase and funding
• vehicle change-over period/mileage
• employee PCP cash alternatives and take-up
• impact of new CO2 company car tax system on fleet size, and type of vehicles operated
• use of the Internet in fleet management and vehicle procurement.