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The Motor Retailing Toolkit 1: Dealership Management
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| £1,050 Only available as part of BPG toolkit
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This guide is firmly focused on practical help and advice for dealer principals, general managers and sales managers. The toolkit is broken down into three main areas covering 27 articles in total:
Part 1: General Management
Coaching your team
Writing results-driven job descriptions
Get serious about your team’s ‘meet and greet’
Part 2: Customer Services Management
The importance of customer service
What are the costs of just one customer complaint?
Developing profitable all-makes service menus
Part 3: Sales Management
Profits do not just happen – they are planned by managers. The key attributes of an outstanding manager
Seeing your used car display through a customer’s eyes. A good checklist when setting up a used car display
What are your expectations of your team? In order to excel in the job they do and get the most out of it, people need to understand their expectations
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