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The UK's service and repair sector, worth more than £7bn per annum.
The UK Service and Repair Report has put everything you need about the aftermarket into one comprehensive and authorititive package. It provides key information and trend analysis, enabling you to make informed business decisions.
Contents
- Part 1: Executive summary
- Part 2: The UK automotive aftermarket
- Part 3: The market drivers
- Part 4: Provider channels
- Part 5: The customers
- Part 6: The staff dimension
- Part 7: The future and SWOT analysis
- Acknowledgements
Executive Summary
In 2002, private/fleet motorists spent £7.03 billion (excluding VAT) on retail servicing and repairs with the franchised or independent sector, or parts for DIY. Taking a 'worst case' view, the future trend in servicing and repair market value will be a further fall of 8% over the next five years, but even then it will still be a profitable activity.
The fortunes of the providers of servicing and repairs - franchised dealer workshops, independent workshops and DIY - have been very mixed in the last fifteen years. Independents have increased their market share and now have the largest portion at 49% by value. The market share for franchised dealer workshops has fallen and now stands at 38%. DIY is in terminal decline and the share has fallen to 13% by value. The rise of the independent sector has been sustained by the fall in DIY.
A car changing hands is the main reason for changing the provider of servicing and repair. Franchised dealer workshops have poor retention of cars sold as used cars by their own dealership.
There is incontrovertible evidence of a shortage of skilled technicians and mechanics. This trend could get worse, and affect the market, but it depends on how the market develops - i.e. the magnitude of decline in the market.
There are many reasons why franchised dealers are well placed to benefit in the future - if they are proactive. Perhaps their main competitive advantage is that they are more prestigious employers than independents. Future success in this market will almost certainly depend on attracting and retaining highly qualified and productive technical staff.
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