| DEALERSHIP BEST PRACTICE – THE COMPLETE TOOLKIT This is a uniquely detailed work covering every aspect of dealership operations, from new cars to used and from management to administration.
Each best practice guide provides a detailed review of key aspects of dealership operations, providing in-depth analysis and insight to which enable managers to create stronger businesses and make better decisions.
At the heart of the toolkit are 13 Best Practice Guides:
• The Motor Retailing Toolkit 1: Dealership Management
• The Motor Retailing Toolkit 2: Sales & Marketing Strategies
• Sales Management, Part I
• Sales Management, Part II
• Selling Skills for Car Sales Professionals
• Selling Skills: Prospecting and using the phone
• Aftersales Management, Part I
• Aftersales Management, Part II
• Parts Management
• Innovate or Liquidate
• Used Car Management
• F & I Management
• Fleet Sales Management
In addition, dealerships receive a series of four detailed Heathchecks, which provide templates and advice on a range of areas covering:
• New Car Sales Health Check
• Used Car Health Check
• Service Health Check
• Bodyshop Health Check
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